We Protect Your Privacy
We at The Spa at Randolph recognize your right to confidentiality and
are committed to protecting your privacy. We use the information that we
collect on our site to provide you with a superior shopping experience. When
you order we will ask you for personal information, which includes your name,
e-mail address, mailing address, credit card number, and expiration date. We
protect your account information against unauthorized access or release. We
will not give, sell, rent, or loan any identifiable personal information to any
third party, unless legally required to do
When you place an order online, your personal information and
credit card information are encrypted using SSL encryption technology before
being sent over the Internet, making it virtually impossible for your
information to be stolen or intercepted while being transferred to
spaatrandolph.com. Your credit card information is always stored in encrypted
form in a database that is away from our Web site database.
Return and Exchange Policy
The Spa Shop offers a limited money back guarantee for
fourteen (14) days on UNOPENED products only.
Any item you wish to return or exchange must be returned to The Spa Shop
within 14 days of the orders receipt, customer pays for return shipping.
If shipped back to us after 14 days the order will NOT be credited back.
Shipping charges on returned merchandise are non-refundable.
If the item has been used and not in sellable condition there will be a 20%
restocking fee deducted from your refund and if you received free shipping a
shipping charge of $5.95 will be deducted from your charge back to your credit
Damaged Items will be replaced with an identical product free of charge.
Before you return an item, please send an e-mail to Customer Care at
email@example.com. In your e-mail, include your order number
and the reason you want to return the item (choose one of the following):
Incorrect item shipped
Dissatisfaction (please explain)
Other (please explain)
The Spa Shop offers FREE SHIPPING under the following
FREE UPS Ground shipping on orders over $75.
This offer does not include foreign and out other areas outside the continental
To make things simple we charge flat shipping fees for
different services and regions no matter how many products or their weights.
Inside the United States:
Ground shipping is $5.95 per order, free on all U.S. orders over $75 and takes
3 - 5 business days.
Next day Air shipping is 24.95 per order and arrives the next business day. On
order over $75, next day delivery is $19.95.
Orders are shipped to addresses in the US, orders are shipped through USPS.
They are processed in order received. The are processed Monday - Friday
8am-4pm. Depending on product availability , orders are shipped within 24 - 48
hours after being placed. If your product is on backorder for more than a week
you will be notified. Please allow 5 to 10 days for delivery depending on your
location in the US. We DO NOT ship to P.O. Boxes.
We do not ship internationally due to a high fraud rate.
ALL SALES ARE FINAL. NO ORDER CANCELLATIONS are excepted, accept in the case
where an item is on backorder and you do not wish to wait, once a purchase
order is initiated by the customer via this website. The moment the purchase
order is received and payment in full is confirmed, that purchase order has
prompted the distribution process to take immediate action on behalf of the
purchase order. When a customer negotiates a purchase order via this website,
our company (and U.S. law) consider it a legally-binding contractual request by
you for our services, as part of the Electronic Signature Act passed by
majority vote of the U.S. Congress and signed into U.S. law by U.S. President
Clinton, June 2000.