The Spa at Randolph
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Policies

We Protect Your Privacy

We at The Spa at Randolph recognize your right to confidentiality and are committed to protecting your privacy. We use the information that we collect on our site to provide you with a superior shopping experience. When you order we will ask you for personal information, which includes your name, e-mail address, mailing address, credit card number, and expiration date. We protect your account information against unauthorized access or release. We will not give, sell, rent, or loan any identifiable personal information to any third party, unless legally required to do

Security

When you place an order online, your personal information and credit card information are encrypted using SSL encryption technology before being sent over the Internet, making it virtually impossible for your information to be stolen or intercepted while being transferred to spaatrandolph.com. Your credit card information is always stored in encrypted form in a database that is away from our Web site database.

Return and Exchange Policy

The Spa Shop offers a limited money back guarantee for fourteen (14) days on UNOPENED products only.

Any item you wish to return or exchange must be returned to The Spa Shop within 14 days of the orders receipt, customer pays for return shipping.

If shipped back to us after 14 days the order will NOT be credited back. Shipping charges on returned merchandise are non-refundable.

If the item has been used and not in sellable condition there will be a 20% restocking fee deducted from your refund and if you received free shipping a shipping charge of $5.95 will be deducted from your charge back to your credit card.

Damaged Items will be replaced with an identical product free of charge.

Before you return an item, please send an e-mail to Customer Care at spashop@spaatrandolph.com. In your e-mail, include your order number and the reason you want to return the item (choose one of the following):

Damage
Incorrect item shipped
Dissatisfaction (please explain)
Other (please explain)

Free shipping

The Spa Shop offers FREE SHIPPING under the following conditions:

FREE UPS Ground shipping on orders over $75.

This offer does not include foreign and out other areas outside the continental U.S.

Shipping Costs

To make things simple we charge flat shipping fees for different services and regions no matter how many products or their weights.

Inside the United States:

Ground shipping is $5.95 per order, free on all U.S. orders over $75 and takes 3 - 5 business days.

Next day Air shipping is 24.95 per order and arrives the next business day. On order over $75, next day delivery is $19.95.

Orders are shipped to addresses in the US, orders are shipped through USPS. They are processed in order received. The are processed Monday - Friday 8am-4pm. Depending on product availability , orders are shipped within 24 - 48 hours after being placed. If your product is on backorder for more than a week you will be notified. Please allow 5 to 10 days for delivery depending on your location in the US. We DO NOT ship to P.O. Boxes.

We do not ship internationally due to a high fraud rate.

Cancellations

ALL SALES ARE FINAL. NO ORDER CANCELLATIONS are excepted, accept in the case where an item is on backorder and you do not wish to wait, once a purchase order is initiated by the customer via this website. The moment the purchase order is received and payment in full is confirmed, that purchase order has prompted the distribution process to take immediate action on behalf of the purchase order. When a customer negotiates a purchase order via this website, our company (and U.S. law) consider it a legally-binding contractual request by you for our services, as part of the Electronic Signature Act passed by majority vote of the U.S. Congress and signed into U.S. law by U.S. President Clinton, June 2000.

The Spa at Randolph uses the best products: